Your information

Privacy
Policy

What we collect when you enquire, why we hold it, how long we keep it, and what you can ask us to do with it.

1. Who we are

This site is operated by Odette Gomes, a couture atelier trading under Savio & Bosco (Pty) Ltd, based in Cape Town, South Africa. For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Savio & Bosco (Pty) Ltd is the responsible party for the personal information described in this policy.

This policy covers odettegomes.com and the enquiries that reach the studio through it. It does not cover any other website you may reach from a link here.

2. What we collect

We only collect what you give us, and what a website ordinarily records in order to be served to you.

Information you give us

  • Enquiry and consultation forms. Your name, email address, phone or WhatsApp number if you provide one, the kind of commission you are enquiring about, the date of your occasion if you provide one, and whatever you write in the message.
  • Email, phone and WhatsApp. Anything you send us directly, including photographs and references you choose to share.
  • During a commission. If you go ahead with a commission, we take and keep the measurements, fitting notes and order details needed to make and deliver the garment, along with billing details for the invoice.

Information collected automatically

  • Server and delivery logs. Our hosting provider records standard technical details such as your IP address, browser type, the page requested and the time of the request. These logs exist for security and for keeping the site online.
  • Fonts. The typefaces on this site are served by Google Fonts, which means your browser requests them from Google and Google receives your IP address as part of that request.

We do not knowingly collect special personal information, and we ask that you do not send us identity numbers, banking details or medical information through the form on this site.

3. How we use it, and on what basis

  • To answer you. We use your contact details and message to reply to your enquiry, book a consultation and prepare a quotation. This is processing needed to take steps at your request before a contract.
  • To carry out a commission. Measurements, fitting notes and order details are used to make, fit and deliver your garment, and to invoice for it. This is processing needed to perform our contract with you.
  • To keep records. Invoices and order records are kept to meet tax and company-law obligations.
  • To keep the site working and secure. Technical logs are used to diagnose faults and to guard against abuse, which is our legitimate interest.
  • Photography. Finished garments may be photographed and used in the portfolio or in marketing, as set out in our Terms & Conditions. Tell us at any point if you would rather your commission were not shown, and we will not use it.

We do not sell your personal information, and we do not use it to send marketing unless you have asked us to.

4. Who we share it with

Your information stays inside the studio except where a service provider is needed to deliver it to us, or where the law requires disclosure. The providers we use are:

  • Formspree, which receives the forms on this site and forwards them to the studio inbox. Their processing is covered by their own privacy policy.
  • Our email provider and web host, which store and serve the messages and the site itself.
  • Google Fonts, as described above, which receives your IP address when your browser fetches the typefaces.
  • Couriers and fabric suppliers, where a delivery address or a fabric order makes that necessary for your commission.

Some of these providers operate outside South Africa, which means your information may be processed in another country. We use established providers who offer a level of protection comparable to that required by POPIA.

5. Cookies and similar technologies

A cookie is a small file a site asks your browser to keep. This site is deliberately light on them.

  • Essential storage. We store your cookie choice in your browser so that the notice is not shown to you on every page. Nothing in it identifies you, and it is not shared with anyone.
  • Analytics and marketing. No analytics, advertising or tracking cookies are set on this site. If that ever changes, they will only be set after you have accepted them in the cookie notice, and this policy will be updated to say what they are.
  • Third-party requests. Google Fonts serves the typefaces without setting cookies, but the request itself does reach Google, as described in section 2.

You can decline non-essential cookies in the notice shown when you first arrive, change your mind at any time using the control below, and clear or block cookies entirely in your browser settings.

6. How long we keep it

  • Enquiries that do not become commissions are kept for up to two years, in case you come back to us, and then deleted.
  • Commission records, including measurements and fitting notes, are kept for as long as you remain a client and for five years afterwards, so that a repeat or an alteration can be made without starting again.
  • Invoices and accounting records are kept for five years, as South African tax and company law requires.
  • Technical logs are kept for the short period our host retains them, typically a matter of weeks.

7. How we protect it

Enquiries reach us over an encrypted connection, and are held in password-protected accounts with access limited to the people in the studio who need it. No transmission over the internet is ever entirely without risk, but we take reasonable technical and organisational steps to guard your information against loss, misuse and unauthorised access, and we will notify you and the Information Regulator if a breach affecting your information occurs.

8. Your rights

Under POPIA you may, at any time and free of charge:

  • ask what personal information we hold about you and request a copy of it;
  • ask us to correct or complete anything inaccurate;
  • ask us to delete information we no longer have a reason to keep;
  • object to processing based on our legitimate interests;
  • withdraw consent you have given, without affecting anything done before you withdrew it; and
  • complain to the Information Regulator if you believe we have handled your information unlawfully.

Write to info@odettegomes.com and we will respond within a reasonable time, and in any event within the period POPIA allows. The Information Regulator of South Africa can be reached at inforegulator.org.za.

9. Children

Matric dance and occasion commissions are often for someone under 18. Where the client is a child, we deal with a parent or guardian, and we ask that enquiries about a minor be sent by the parent or guardian rather than by the child.

10. Changes to this policy

If this policy changes, the revised version is published on this page and the date below is updated. Where a change is significant, we will say so plainly at the top of the page.

11. Contact

Questions about this policy, or about the information we hold, can go to info@odettegomes.com or +27 81 507 5542. Post can be addressed to Savio & Bosco (Pty) Ltd, Cape Town, South Africa.

Last updated 15 September 2026 · See also the Terms & Conditions